KimEcopak owns: Destination, standards, customers, systems, access, tools, authority and support.
Senior Sales owns: Commercial judgment, proposed solutions, team design, customer relationships, profitable revenue and repeatable systems.
01 / The six-engine Sales Journey Map
Follow the customer's journey from trust to first purchase, delivery, reorder and referral. Senior Sales leads the commercial conversion and expansion stages; every engine contributes to revenue.
DEMAND
Build trust and capture qualified demand.
QUALIFY + BRICK
CS qualifies (2a); Senior Sales builds the commercial quote (2b).
DECISION
Handle objections, guide the decision and secure the order.
ONBOARD + DELIVER
CS and Operations fulfill; Sales protects commitments and relationship.
GROW ACCOUNT
Anticipate reorder timing, cross-sell and expand lifetime value.
REFERRAL + NURTURE
Activate referrals (6.1), partners and lost-lead learning (6.3).
02 / The five success checkpoints
PLAN THE PORTFOLIO
A plan you write yourself is a plan you own.
✓ SUCCESS / KPI DELIVERABLES
- Propose your own 30–60–90 commercial plan
- Propose portfolio allocation and top opportunities
- Propose initial buyer-evidence forecast
- Agree on decision authority: discounts, quotes, delivery and exceptions
- Set individual quota baseline by Day 7–14
- Create your own [FOLDER NAME]
- Confirm that you had learnt & remember the rule on name-formular in all Quotation, Invoice, Email Title & relevant Sales Docs.
↗ SENIOR SALES OWN THE HOW
- Independently assess and select accounts
- Propose the approach and commercial commitments
- Identify required resources and decisions
- Propose team structure and delegation model; identify what only the senior should own
✳ KIMECOPAK PROVIDES
- Nov 2: journey, six engines, pricing, CRM, AI and referral orientation
- Allocate won accounts with reorder potential while preserving continuity
- Provide access and decision authority
OWN THE OPPORTUNITY
One owner and one next action means no customer is orphaned.
✓ SUCCESS / KPI DELIVERABLES
- 100% assigned leads classified
- 100% active opportunities have owner and next action
- Each assigned reorder account has owner, next-contact date and status
- Top 5 revenue opportunities prioritized
- First buyer-evidence forecast and individual targets agreed
- Referral app tested; improvement brief delivered to Havi
-
Build your own Lark Base 90-Day To-Do: use Claude Cowork or ChatGPT Cowork to create a your personal action tracker from this updated 7–14–30–60–90 KPI framework and the old Lark Base 90-Day KPI as a reference only. Replace outdated activities; define milestones, tasks, owners, due dates, KPI evidence, status and dependencies. Present your working Base link by Day 14.
↗ SENIOR SALES OWN THE HOW
- Work directly with Jasmine on new, in-process and ongoing leads
- Work directly with Annie on won and reorder customers
- Test the referral app as a first-time customer and as a Sales
- Define how the team of 3 x ENGINE will increase qualified opportunities, conversion and account coverage
- Use Cowork to design and build your own Lark Base execution system; decide the task breakdown and automation yourself
✳ KIMECOPAK PROVIDES
- Jasmine transfers source, need, stage, quote, MOQ, objections, decision-maker and next step
- Annie provides purchase history, order status and reorder timing
- Havi owns app feasibility, tracking and implementation
- Confirm team headcount, recruiting support and operating authority
PROVE COMMERCIAL TRACTION
The first commercial wins validate the chosen approach.
✓ SUCCESS / KPI DELIVERABLES
- First agreed revenue milestone achieved
- Qualified pipeline ≥3× next-month quota or approved alternative coverage plan
- Reorder opportunities activated
- Referral baseline and first funnel review completed
- Propose route to $100K/month: account economics, pipeline required and conversion assumptions
↗ SENIOR SALES OWN THE HOW
- Run a buyer-evidence sales strategy and recommend solutions
- Use follow-up cadence as a tool, not a substitute for judgment
- Record lost reasons and clear next steps in CRM
- Select leverage points that lift revenue per hour rather than simply increasing activity
✳ KIMECOPAK PROVIDES
- Make timely decisions on commercial exceptions
- Provide usable CRM and referral data
- Identify a named support owner for pricing, production, CS, AI and app
- Run recruiting and approvals on agreed dates; provide sales enablement access
PRODUCE & IMPROVE
Repeatable results are more valuable than a lucky month.
✓ SUCCESS / KPI DELIVERABLES
- Revenue on pace against agreed quota
- Forecast error ≤25%
- Measurable reorder and cross-sell contribution
- At least one commercially useful process improvement deployed
- Deliver agreed Day 60 revenue ramp milestone toward $100K/month
↗ SENIOR SALES OWN THE HOW
- Prioritize reorder accounts using delivery date and lead time
- Feed lost-reason patterns to Marketing
- Deploy a practical improvement that saves time or lifts conversion
✳ KIMECOPAK PROVIDES
- Resolve pricing and authority exceptions quickly
- Marketing reviews recurring lost reasons
- Hold weekly 30-minute WIN meetings
- Provide onboarding logistics, systems and hiring decisions for approved team members
DEMONSTRATE REPEATABILITY
The business should grow without waiting for the founder.
✓ SUCCESS / KPI DELIVERABLES
- Agreed revenue quota achieved
- Forecast error ≤15%
- Approved margin floor maintained
- Repeatable reorder and referral contribution
- Independent portfolio ownership
- Documented operating improvements
- Reach $100,000/month individual revenue run-rate (or documented contract-cycle-adjusted attainment agreed by Day 14)
- Demonstrate revenue per salesperson, team productivity and owner-independent account coverage
↗ SENIOR SALES OWN THE HOW
- Run portfolio and commercial decisions within authority
- Document repeatable operating practices
- Recommend next-quarter growth plan
✳ KIMECOPAK PROVIDES
- Deliver agreed direction, tools, access, authority and support
- Review the two-sided scorecard, not a one-way test
- Agree next-quarter mandate and resources
- Review actual recruiting support, headcount delivery and commercial capacity as part of mutual scorecard
03 / Three connected revenue handovers
Senior Sales × Jasmine
Work directly with Jasmine. Transfer the relationship, not just the CRM row.
- NEW leads: source, need, qualification and contact history
- IN-PROCESS: stage, quote, MOQ, objections, decision-maker and next action
- JASMINE ONGOING: warm introduction, customer commitments, risks and transition date
- One accountable owner and next action per opportunity
Senior Sales × Annie (CS)
Work directly with Annie to unlock reorders and expansion.
- Annie provides won-customer list, order history, customer issues and estimated reorder timing
- Sales chooses account priority, contact strategy and commercial proposal
- Plan around required delivery date minus confirmed production/shipping lead time
- Log reorder, upsell, cross-sell and recovery opportunities in the same CRM
Senior Sales × Referral App × Havi
Test as a customer; recommend revenue-first UX improvements.
- First purchase: discover offer → understand voucher → redeem on eligible packaging order
- After successful purchase: invite customer to refer others
- Record confusion, friction, missing CTAs and conversion barriers
- Sales prioritizes commercial feedback; Havi owns technical build and tracking
Close the loop with Marketing. Make the next sale easier.
Senior Sales turns real customer conversations into conversion intelligence: winning objections, quote drop-offs, reasons for LOST, reorder demand, voucher friction and referral motivations. Marketing converts these signals into stronger offers, landing pages, proof, email nurturing and better-qualified leads.
Better marketing means less friction for Sales—not just more leads.
04 / How we work together
| When | Meeting / action | Expected output | Owner |
|---|---|---|---|
| Nov 2 · Day 1 | Welcome, six-engine journey, success standards, Q&A, access and decision authority | Clear destination, constraints, resources and account allocation starting point | Kim + team |
| Day 7 | Sales presents its own portfolio strategy, revenue plan and support requests | Top accounts, buyer-evidence forecast, proposed quotas and resource decisions | Senior Sales |
| Day 14 | Jasmine / Annie handover verification, referral-app review and personal Lark Base tracker | 100% owned opportunities, qualified forecast, app feedback to Havi, personal Lark Base link | Senior Sales + functional owners |
| Weekly · 30 min | WIN: commitment → actual → change → recommendation → support needed | Decisions and next-period commitments, not activity narration | Each senior |
| Days 30 / 60 / 90 | Commercial performance and two-sided partnership review | Revenue, forecast, margin, expansion, system leverage and support delivery | Both sides |
| Day 7–14 | Senior proposes team-of-three structure and hiring sequence | Three roles, commercial rationale, budget and recruiting ownership | Senior Sales + People Ops |
| Day 30 / 60 / 90 | Team build and revenue leverage checkpoint | Hiring progress, delegation, account coverage, revenue per team member | Senior Sales + KimEcopak |
05 / Individual KPI dictionary
| KPI | Measurement | Success standard | Engine |
|---|---|---|---|
| Revenue | Closed-won revenue / agreed individual quota | On target Day 90 | E3 |
| Qualified pipeline | Qualified opportunity value / next-period quota | ≥3× or approved alternative | E2b · E3 |
| Forecast accuracy | Absolute forecast error / forecast value | ≤25% Day 60 · ≤15% Day 90 | E3 |
| Lead ownership | Assigned records with stage, owner, next action and date | 100% | E1 → E2 |
| Reorder growth | Revenue from assigned existing customers | Agreed account-level target | E5 |
| Referral conversion | Qualified referred leads, orders and revenue | Baseline Day 14 · target Day 30 | E6.1 |
| Margin protection | Deals within approved pricing and margin policy | 100% compliance | E2b · E3 |
| Sales velocity | Time from qualification to closed-won | Baseline, then improve | E2 → E3 |
| Customer experience | Customer commitments delivered as approved | No unauthorized promises | E4 |
| System leverage | Measured improvements that reduce work or increase conversion | ≥1 validated by Day 60 | All |
| Monthly revenue ownership | Closed-won attributed monthly revenue per senior | $100,000/month run-rate by Day 90 | E3 · E5 · E6 |
| 3-person team build | Approved seats filled / 3; role coverage and operating readiness | 3-person team operating by Day 90, subject to documented company hiring commitments | E2b · E3 · E5 · E6 |
| Marketing conversion loop | Sales insight → E1 improvement → measured funnel result | Monthly top-3 friction review with Marketing; at least one implemented conversion test | E1 ↔ E2 · E3 · E5 · E6 |
06 / Two-sided success scorecard
Senior Sales commitment
Own $100K/month revenue run-rate · build and lead a three-person team · commercial judgment · forecast · margin · account ownership · referrals/reorders · scalable sales systems.
KimEcopak commitment
Provide clear destination, customer information, usable tools, decision authority, timely commercial support, approved headcount, recruiting assistance and operational capacity.
07 / Weekly WIN — 10X Revenue & Leverage Lab
What is the highest-leverage move we can make this week?
Numbers live in CRM before the meeting. Use the room for judgment, experiments, resource allocation and removing constraints.
One account, segment or deal with a quantified upside.
The actual bottleneck—not a long activity list.
Make the three-person team and AI do work that compounds.
One hypothesis, owner, deadline and success signal.
Kim/Marketing/CS/Ops provides a decision or resource.
08 / Resource library
Preserved from the previous onboarding HTML. These are tools for capable operators, not mandatory junior training assignments. Validate current versions before quoting; the catalog is for visual reference, not authoritative specifications.