Return Policy

Shipping & Returns

Our warehouses are located in Winnipeg, Manitoba, CA. Most orders ship within 05-07 business day. Shipping times may vary depending upon the product ordered.

 

Return Policy

All items, with the exception of sale/clearance items, may be returned if the items are unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept opened merchandise unless the items were shipped in error or damaged in shipping.

Items must be returned within 15 days from receipt of your order. Please contact our Client Service team at halo@kimecopak.ca or through our Contact Form for a return label and instructions. You will be responsible for return shipping plus a 15% restocking fee which will be deducted from your refund. Upon receipt and inspection of the returned items, we will credit you, less these fees, to the original form of payment.

Refunds may take up to 2 weeks to process. A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices site-wide to make up for this cost, we charge a restocking fee for each returned item. 

Note that we encourage clients to take advantage of our large assortment & order Samples Packageto try out products prior to purchasing of full cases.

 

Damaged Items / Errors in Shipment

We only accept to exchange items which arrives damaged, incorrect or incomplete compared with your original order. 

If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at halo@kimecopak.ca or through our Contact Form within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss.

 

Other Return

Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping and a 15% restocking fee.

All items, with the exception of sale/clearance items, may be returned if the items are unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept opened merchandise unless the items were shipped in error or damaged in shipping.

Items must be returned within 15 days from receipt of your order. Please contact our Client Service team at halo@kimecopak.ca or through our Contact Form for a return label and instructions. You will be responsible for return shipping plus a 15% restocking fee which will be deducted from your refund. Upon receipt and inspection of the returned items, we will credit you, less these fees, to the original form of payment.

Refunds may take up to 2 weeks to process. A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices site-wide to make up for this cost, we charge a restocking fee for each returned item. 

Note that we encourage clients to take advantage of our large assortment of samples to try out products prior to purchasing of full cases.

  

Item Availability

Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at halo@kimecopak.ca or through our Contact Form. All items are subject to availability and while supplies last.

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